With the Decline Part return feature, a dealer can decline the return authorization with a reason. The three reason codes are: Part lost, Part stolen, and Part destroyed. . The return authorization case will be resolved-completed based on the selected reason.

1. In the navigation panel of Dev Studio, click Records.
2. Click Data Model > Data Transform.
3. Click the filter for Name and search for PostDeclinePR.
4. Click the rule to open it.
5. Customize as needed and save the rule into your implementation layer. For additional information about locked and unlocked rulesets, see Copying a rule or data instance.
6. Click Save.

• Configuring a Part Return Request case