With the Decline Part return feature, a dealer can decline the return authorization with a reason. The three reason codes are: Part lost, Part stolen, and Part destroyed. . The return authorization case will be resolved-completed based on the selected reason.
- In the navigation panel of Dev Studio, click
- Click .
- Click the filter for Name and search for
- Click the rule to open it.
- Customize as needed and save the rule into your implementation layer. For additional information about locked and unlocked rulesets, see Copying a rule or data instance.
- Click Save.