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Configuring a Repair Order case

Updated on January 18, 2022

A Repair order is a reusable Pega Warranty case type that is used to complete product repairs. It is used by a dealer or a repair technician to repair products for customers.

When a product needs to be repaired, the Repair Order enables the dealer/repair technicians to find the product to be repaired, catalog the details of the repair, correct any validation errors or pre-authorization requirements, and proceed to warranty claim processing.

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