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Creating a supplier recovery claim as a supplier manager

Updated on January 18, 2022

As a supplier manager, you can create an online supplier claim.

  1. Log in as a supplier manager. For more information on login credentials, see Operators list and description.
  2. Click Create > Supplier Claim.
  3. Select a Failed part number from the list.
    The system fetches the Failed part description, Supplier code, Supplier name, and the Supplier responsibility ratio % for that part.
  4. Enter all the required information and click Submit.
    Supplier recovery claims are automatically created from all warranty claims that have a status of Paid or Paid-Adjusted, that is, when the warranty amount is paid by the manufacturer. You can also create a supplier recovery claim from an inspection case based on its disposition. If the parts inspector selects and resolves the inspection with the Supplier recovery disposition status (meaning that the inspection results suggest that the supplier is at fault), the system automatically creates a supplier claim case from it.

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