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Updating the received part condition

Updated on January 18, 2022

After the dealer submits the return authorization case, the case manager at the manufacturer opens it to check if all the criteria is correct. The manufacturer can choose the condition from good, bad, or wrong part received. Depending on what the manufacturer chooses, subcases will be created and are routed to the parts inspector (from the manufacturer). The parts inspector inspects, tests, and then selects a disposition based on the findings.

  1. Log into Pega Warranty as a system administrator using the WarSysAdmin operator ID.
  2. In the Return Authorization case, click Begin to begin the Process Received Material (Receive RA) task.
  3. Enter the Part serial number and the BIN name.
  4. From the Condition drop down menu, choose the condition of the received part as Good, Bad, or Wrong Part Received.
  5. Click Submit.

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