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Intake to chargeback submission days

Updated on May 27, 2022

Use the Intake to Chargeback Submission Days report to review the total time taken from intake to chargeback submission for each scheme, such as MasterCard or Visa.

Pega Foundation for Healthcare
  1. Log in to Pega Smart Dispute for Issuer.
  2. In the header of Dev Studio, in the Launch Portal list, select the portal in which you manage reports.
  3. In the left navigation pane of your portal, click Reports to open the Report Browser.
  4. In the Category list, select Case metrics.
  5. Click the Dispute Count report.
  6. In the From date and To date fields, specify the date range in which you want to retrieve report details.
  7. Click Submit.
    The following table provides description for the columns in the report:

    Intake to Chargeback Submission Days

    Column NameDescription
    SchemeAssociation or Card Networks. For example, Visa or Mastercard.
    No of CB submittedThe number of cases where chargeback was submitted to network.
    Total time from intake to CBThe total time taken from the customer compliant to the chargeback submission.
    Total Wait TimeThe time the issuer had to wait before chargeback submission due to network rules.
    Total time for documentsThe time issuer waited to get the supporting documents from cardholders.

    Intake to Chargeback Submission Days report
    The Intake to Chargeback Submission Days report is used to retrieve the total time taken from intake to chargeback submission details.

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