Resolution volume by merchant
Use the Resolution volume by merchant report in Pega Smart Dispute for Acquirer to display the total number of inbound disputes per merchant. The report includes disputes won and disputes lost, so that the acquirer can estimate the risk rating of a specific merchant.
Pega Smart Dispute for Acquirer
Pega Foundation for Healthcare
- Log in to Pega Smart Dispute for Acquirer.
- In the header of Dev Studio, in the Launch Portal list, select the portal in which you manage reports.
- In the left navigation pane of your portal, click Reports to open the Report Browser.
- In the Category list, select Resolution summary.
- Click the Resolution volume by merchant report.
- In the From date and To date fields, specify the date range in which you want to retrieve the report details.
- In the Scheme drop-down list, select a scheme.
- Optional: To customize the report, in the upper-right corner of the Resolution volume by merchant tab, click Edit report, or select an option in the Actions list.
- Click Submit. The system displays the report
details.The following table provides description for the columns in the report:
Resolution volume by merchant
Column Name Description Merchant Name The name of the merchant. MerchantCategoryCode The category code of the merchant as defined by networks based on the type of business. Currency The currency in which merchant account is operated. No. of disputes The total number of chargebacks filed against merchant. Won The total amount of chargeback closed in favor of acquirer. Lost The total amount of chargeback closed against acquirer. Dispute amount The total amount of chargeback against the acquirer. Resolution volume by merchant report 
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