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Resolution volume by merchant

Updated on May 27, 2022

Use the Resolution volume by merchant report in Pega Smart Dispute for Acquirer to display the total number of inbound disputes per merchant. The report includes disputes won and disputes lost, so that the acquirer can estimate the risk rating of a specific merchant.

Pega Smart Dispute for Acquirer Pega Foundation for Healthcare
  1. Log in to Pega Smart Dispute for Acquirer.
  2. In the header of Dev Studio, in the Launch Portal list, select the portal in which you manage reports.
  3. In the left navigation pane of your portal, click Reports to open the Report Browser.
  4. In the Category list, select Resolution summary.
  5. Click the Resolution volume by merchant report.
  6. In the From date and To date fields, specify the date range in which you want to retrieve the report details.
  7. In the Scheme drop-down list, select a scheme.
  8. Optional: To customize the report, in the upper-right corner of the Resolution volume by merchant tab, click Edit report, or select an option in the Actions list.
  9. Click Submit. The system displays the report details.
    The following table provides description for the columns in the report:

    Resolution volume by merchant

    Column NameDescription
    Merchant NameThe name of the merchant.
    MerchantCategoryCodeThe category code of the merchant as defined by networks based on the type of business.
    CurrencyThe currency in which merchant account is operated.
    No. of disputesThe total number of chargebacks filed against merchant.
    WonThe total amount of chargeback closed in favor of acquirer.
    LostThe total amount of chargeback closed against acquirer.
    Dispute amountThe total amount of chargeback against the acquirer.

    Resolution volume by merchant report
    The Resolution volume by merchant report displays the total number of inbound disputes per merchant, with disputes won and disputes lost, so that the acquirer can estimate the risk rating of specific merchants.
  • Previous topic Volume of disputes resolved in different stages
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