Volume of disputes resolved in different stages

Updated on May 27, 2022

Use the Volume of disputes resolved in different stages report to review the number of cases resolved in different stages and schemes.

Pega Foundation for Healthcare

Log in to Pega Smart Dispute for Issuer.
In the header of Dev Studio, in the Launch Portal list, select the portal in which you manage reports.
In the left navigation pane of your portal, click Reports to open the Report Browser.
In the Category list, select Case metrics.
Click the Volume of disputes resolved in different stages report. The system displays the report page.
In the From date and To date fields, specify the date range in which you want to retrieve the report details.
Optional: To customize the report, in the upper-right corner of the Volume of disputes resolved in different stages tab, click Edit report, or select an option in the Actions list.

Click Submit. The system displays the report details.

The following table provides description for the columns in the report:

Column Name	Description
Scheme	The association or Card Networks. For example, Visa or Mastercard.
Stage	Specific stages in dispute processing (Chargeback/Pre-Filing/Filing)
No of cases	The total number of open disputes.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Visit the Support Center