Smart Dispute Reports
The Pega Smart Dispute for Issuer and Pega Smart Dispute for Acquirer application provide robust out of the box reports covering multiple categories.
Pega Foundation for Healthcare
- Report actions
- Report editor
- Average duration and timelines by assignment type and action
- Chargebacks by reason code
- Intake to chargeback submission days
- Scheme final decisions report
- Disputes per card
- Disputes per customer
- Inactive operators list report
- Volume of open disputes in different stages for issuer
- Volume of disputes resolved in different stages
- Resolution volume by merchant
- Volume of open disputes in different stages for acquirer
- Operator productivity report
Next topic Report actions