The conferenceInitiate activity is used to initiate a conference call. This activity requests a consultation call to another party which places the active call on hold.

This activity uses the CallID and the DestinationNumber properties to initiate the request to the CTI server.

1. Map the CallID and DN properties of the OpenCTI adapter page to the corresponding request parameters of the Pega Platform 8.6 integration connectors.
2. Build a request appropriate for your connector.
3. Invoke the appropriate request to the CTI server using Pega Platform 8.6 integration connector.
4. Identify errors and handle it as discussed in Handling Errors.

• Advanced call control functions