Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Extending complaint review actions

Updated on May 6, 2021

Complaints managers review submitted complaints and suggest further actions from the following categories: No action, Inspection, and Affirmative action. Add more actions to further customize the process. For example, add an inspection due to insufficient data.

  1. In Dev Studio, add a field value for the new action to the ComplaintAction property of the PegaPS-Data-Complaint class.

    For more information about creating field values, see Creating a field value.
  2. Search for and open the ComplaintActionReason data type.

  3. On the Records tab, click Add record and add the action and a reason for the action.

    For example, Inspection and Insufficient data.
  4. Optional:

    To add a specific Affirmative action, add a record to the ComplaintsAffirmativeAction data type.

    For example, Send written instructions.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us