Configuring advanced CTI features
Enhance your Pega Call implementation with features that can help you more efficiently meet your business requirements.
For example, you can configure your switch capabilities so that the Pega Call computer telephony integration (CTI) UI reflects the login options, agent-state options, and call options that your telephony switch supports.- Configuring switch capabilities
- Creating dial plans
- Retrieving business data from additional sources
- Running CTI links on specific nodes
- Configuring the Java thread pool
- Enabling ADDP tracing
- Enabling SDK tracing
- Monitoring VDNs
- Adding custom attributes for Genesys Cloud CX links
- Enabling SSO for Cisco Finesse
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