Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Business rule maintenance in the Production environment

Updated on May 12, 2021

As a manager, you can update Dialogs and Coaching Tips in a production environment by using the ToolsConfiguration option that is available in each process action of the case type. Managers can change these options without having to wait for a rule deployment, but must have the same privileges associated with the PegaCA:Manager role in order to maintain these rules.

Note: You must first create Skills instances before the Skills to be available in the selection of available Expert Skills.

You can give managers the ability to update rule types in a production environment. For example, managers can update the Goals and Deadline for a certain case type. You must delegate these rules in Dev Studio first. After you delegate a rule, you can access it in the Interaction Portal by clicking ProfileMy rules. For more information on rule delegation, see Delegating a rule or data type.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us