Solve your most common service incidents more efficiently and intuitively for both customers and CSRs with Customer Service Microjourneys™ that provide thoroughly preconfigured case types.

Prescriptive, three pillar coverage

With Microjourneys, you can use out-of-the-box personas, workflows, and data models that greatly reduce implementation time and the amount of expertise required. In most cases, Microjourneys provide both self-service and assisted scenarios. You can apply preconfigured stages and steps that cover both happy and alternate paths, often including Service-level agreements (SLAs) and internal and external notifications. Finally, you do not need to create data pages and extension points for external integrations, because every Microjourney provides them by default.

MLP1 and sophisticated implementation options

Microjourneys provide an MLP1 product so that you can typically implement them in less than two weeks. The goal is to get up and running as soon as possible, enabling support organizations to immediately get value, and then add even more automation and support for more alternate paths over time.

Robust documentation

Microjourneys are supported with thorough documentation that covers both technical details and considerations on use cases and business value. Learn more through the following industry-specific overviews and detailed descriptions: