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Configuring a prior approval for repair order

Updated on March 18, 2021

Whenever a prior approval case is configured for a repair, the system displays a message on the screen stating that the repair needs prior approval. A prior approval case is created after the repair is submitted.

  1. Go to Configure > Common Request Program > Add Program.
  2. For Program Type, select Pre authorization.
  3. For Case/Supporting Type, select Repair Order and click Create.
  4. Configure filters as needed and click Continue.
  5. Select Property, Qualifier, and the corresponding value.
  6. Be sure the Case type is Prior approval and then click Continue.
  7. Mention your comments, if any, and click Continue.
  8. Review the configuration settings and then click Finish.
  9. Click Approve.

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