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Core return with the Warranty claim as a hold payment

Updated on March 18, 2021

The Core return with the Warranty claim starts with the creation of the Claim unit case from the Claim File case. Also, parts that have a core cost associated with them must be selected. The total core amount is automatically populated.

Upon submission of the Claim unit case, the Core claim case is created under the Claim File case. The Parts return request subcase is created for each core part added in the parts section under the Core claim case.

Note: The Core claim case will be under the Pending-PartsReturn status.

The dealer processes the return authorization, adds the appropriate shipping and carrier details, and ships the core part.

The receiving clerk checks the condition of the received part. If the Wrong part status is selected, no Inspection case is created for that part. If either Good, or Bad part status is selected, an Inspection case is created.

Once the return authorization is resolved, the core part is sent to the parts inspector. The parts inspector performs the tear down and testing of the part, and submits the inspection. The inspection case will be assigned to the core parts inspector. The core parts inspector selects the appropriate core disposition.

The core dispositions and its percentages are configured in the mfg_dispositionsdatabase table. The Core claim case is resolved with the appropriate status when the child inspection cases are resolved.

The total core amount is paid by the manufacturer to the dealer.

After the inspection case is resolved, the Core claim case is also resolved with the appropriate status based on the core disposition selected by the core parts inspector.

To configure the Core part return case type, follow steps:

  1. In the navigation panel of Dev Studio, click Records.

  2. Click SysAdmin > Dynamic System Settings.

  3. Click the filter for Setting Purpose and search for HoldCorePayment.

  4. Click the rule to open it.

  5. In the Value field, enter True.

  6. Click Save.

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