If the supplier does not want to pay any amount for the failed part replacement, the supplier can dispute the total recovery amount. The supplier can fully dispute the claim by clicking Dispute at the end of the Supplier claim processing screen.
The following reasons are pre-populated for the supplier:
- Claimed amount too high: The supplier claims that the pending total payment amount is too high.
- Not supplier’s fault: The supplier claims that the Repair or Part Failure was not the supplier's fault.
- Wrong supplier: The supplier claims that the failed part does not belong to the supplier and should not be asked to pay for the replacement and any associated costs. Select the Wrong supplier dispute reason, enter the new supplier responsibility ratio, and assign a new supplier to the supplier claim.