Use the Supplier recovery case to enter and manage supplier recovery claims. When a defect is caused by a supplied part, the manufacturer submits supplier claims to the supplier to be reimbursed for the warranty-related costs associated with the corresponding warranty claim or work order.

To create a supplier recovery claim, choose from the following options:

• Create a supplier recovery claim as a supplier manager
• Create a supplier recover claim based on the Warranty claim case. For more information, see Warranty claim case type.
• Create a supplier recovery claim based on the Inspection case. For more information, see Managing a Return authorization subcase.