Use the Supplier recovery case to enter and manage supplier recovery claims. When a defect is caused by a supplied part, the manufacturer submits supplier claims to the supplier to be reimbursed for the warranty-related costs associated with the corresponding warranty claim or work order.
To create a supplier recovery claim, choose from the following options:
- Create a supplier recovery claim as a supplier manager
- Create a supplier recover claim based on the Warranty claim case. For more information, see Warranty claim case type.
- Create a supplier recovery claim based on the Inspection case. For more information, see Managing a Return authorization subcase.