Each robot belongs to a work group that has an assigned automation package. An automation package is a collection of automations that have been written for your RPA robots. When a robot logs in to Pega Platform, it registers itself into a specified work group, retrieves the automation package that is assigned to that work group, loads it, and is then ready to be started by a user, based on a schedule, or based on Auto-balancing.

When a robot is started, it continuously fetches assignments from the assignment types (work queues) within a specified work group, runs the automation that is configured for the assignment, and notifies your Pega Platform application when the assignment has been completed.

Implementing an RPA solution inside your Pega Platform application allows your workforce to focus on higher-value, customer-facing work.