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Configuring additional documents for Visa disputes

Updated on June 22, 2022

Pega Smart Dispute for Acquirers application includes a pre-configured list of documents required for each dispute reason per association guidelines.

Acquirers also have an option to configure documents based on their own bank policies and mark them as mandatory/optional for each dispute reason. Application evaluates the required documents and ensures that all the necessary documents are present before submitting the dispute to the association.

Pega Smart Dispute for Acquirers Implementation Guide
Complete this procedure to modify any existing validation for VCR.
  1. Click DesignerStudioSmart Dispute ConfigurationsVCR Configurations.
  2. Navigate to the VCR Dispute Validations tab.
  3. Select the Dispute category/Sub-category combination and fill in the required information.

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