A supervisor who has approval privilege may go into the Approval workbasket, review all case details (case review harness) and either Approve or Reject. Reject action should require notes. Both actions return the item to the original operator, either with Processing Chargeback (if approved) or Update case (if rejected). Once the operator updates the case (changes chargeback reason code, changes ancillary questions), the item again goes to the Chargeback Approval workbasket.

The ChargebackApproval flow is used for chargeback approval. The case is routed to the Chargeback approval work basket for approval if the chargeback amount is over the limit or else it will be like normal chargeback flow.