In Pega Smart Dispute for Issuer, the Issuer must review the Pre Compliance Filing Amount and select the type of violation before initiating Pre-Compliance. Once the issuer initiate Pre-Compliance, the acknowledgment screen is displayed.
On the Initiate Pre-Compliance screen, the Issuer can review the Pre Compliance Filing Amount and enter the desired amount, which must be less than or equal to the Dispute amount or Representment amount. When the Issuer enters a lesser amount, additional actions will display to resolve the reaming amount as Written-off or Cardholder liable. The Issuer can select any of the following options as the Type of violation:
- Missing Required Transaction Information
- No Signature on Panel
- Split Transaction
- Others - Transaction related
- Others - Not related to Transactions
Along with the above options, the Issuer must enter values to the Date of violation and Planned filling date fields to initiate Pre-Compliance.
Pre-compliance response screen
In the Pre-ompliance response screen, the Issuer can choose any of the following actions based on the Acquirer response.
- Accepted Partial
- No Reply
- Cardholder liable
If the Issuer response is No Reply, and when the Issuer initiates compliance, an information message is displayed on the screen.