Overview
In the Retrieval Request Notification, the Issuer must specify the Retrieval Request Notification Message Reason Code and the Function Code. This section describes the conditions for American Express retrieval request function codes.
Pega Foundation for Healthcare
In the Initiate Retrieval Request screen, Itemized document code, Request reason for copy & Chargeback reason display conditions have been modified.
As per the following indicators and transactions, retrieval request itemized document code value signed support (01) must not be visible.
Retrieval Request Notification Reasons
| Transactions | Conditions/Valid Codes |
| Program indicator | If the Program Indicator = NS - No Signature/No PIN, 04 – Safe Key, 08 - Oil, 10 - ZCV and Oil or 11 - ZCV and No Signature/No PIN, then Message Reason Code 6008 - Cardmember Requests Copy of ROC is not valid. |
| If the Program Indicator = NS - No Signature/No PIN, then Retrieval Request 6003 when used with Chargeback “ISO 4799 - Fraud Liability Shift - Lost/Stolen/Non-Received” is not valid | |
| If the Program Indicator = 02 - ZCV, 10 - ZCV and Oil, or 11 - ZCV and No Signature/No PIN, then Message Reason Code 6006 - Legal Request or Fraud Analysis is not valid. | |
| If the Program Indicator = 04 - SafeKey, 08 - Oil, 10 - ZCV and Oil, and the Chargeback Message Reason Code = 4763 - Fraud Full Recourse when used with Message Reason Code 6003 - Chargeback Documentation is not valid. | |
| If the Program Indicator = 04 - SafeKey and the Chargeback Message Reason Code = 4540 - Card Not Present when used with Message Reason Code 6003 - Chargeback Documentation is not valid. | |
| Mail Order/Telephone/Internet | If the First Presentment Point of Service Data Code Position 5 = 1, 2, 3, 4, 9, or S and the First Presentment Point of Service Data Code Position 6 = 0, then Message Reason Code 6008 - Cardmember Requests Copy of ROC is not valid. |
| Chip/PIN | If ICC Chip/PIN Indicator Code = YY - Transaction was Chip and PIN or YO - Transaction was Chip and Online PIN was used, then Message Reason Codes 6008 - Cardmember Requests Copy of ROC and 6014 - Cardmember Does Not Recognize Transaction or Transaction Amount are not valid. |
| Customer Activated Terminal (CAT) | If First Presentment Point of Service Data Code Position 4 = 2, 4, 5, then Message Reason Code 6008 - Cardmember Requests Copy of ROC is not valid. |
| Digital Wallet Contactless-Initiated | If the First Presentment Point of Service Data Code Position 6 = Y - Digital Wallet Contactless-Initiated, then Message Reason Code 6008 - Cardmember Requests Copy of ROC and 6014 - Cardmember Does Not Recognize Transaction or Transaction Amount are not valid. |
The Network will reject a Retrieval Request if the POS First
Presentment (1240) message was a Digital Wallet Contactless
Transaction (based on Point of Service Data Code), and the intended
Chargeback Message Reason Code in the Retrieval Request =
| |
| Digital Wallet Application-Initiated | If the First Presentment Point of Service Data Code Position 6 = Z - Digital Wallet Application-Initiated, then Message Reason Code 6008 - Cardmember Requests Copy of ROC and 6014 - Cardmember Does Not Recognize Transaction or Transaction Amount are not valid. |
The Network will reject a Retrieval Request if the POS First
Presentment (1240) message was a Digital Wallet
Application-Initiated Transaction (based on Point of Service Data
Code) and the intended Chargeback Message Reason Code in the
Retrieval Request =
| |
| Expresspay Mobile | If the First Presentment Point of Service Data Code Position 6 = X and Program Indicator = NS - No Signature/No PIN. |
The Network will reject a Retrieval Request if the POS First
Presentment (1240) message was an Expresspay Transaction (based on
Point of Service Data Code Position 6 = X (Contactless transaction))
and the intended Chargeback Message Reason Code in the Retrieval
Request =
| |
| Expresspay Transit | The Network will reject a Retrieval Request if the Chargeback Message Reason Code is 4763 - Fraud Full Recourse and all of the following are true: |
| The POS First and Second Presentment (1240) message is an Expresspay Transaction that started at a Transit Access Terminal (TAT) (based on the Point of Service Data Code – Position 4 = Z (Transit terminal) and Position 6 = X (Contactless transaction). | |
The Transaction must have one of these Merchant Category Codes
(MCC):
|
In the above cases, when the document type is 602, then in itemized document code, the Signed Support(01) value should not be visible.
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