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Representment process

Updated on June 29, 2022

The Issuer changes related to representment process are detailed in this section.

Pega Foundation for Healthcare

Once the case is resolved as a Chargeback, the Issuer can reopen the case when they receive a representment as a response from the Acquirer.

The Issuer can reopen the case and select the resolution option as representment after receving response from the acquirer.

On reopening the case, the Process Representment Documents screen is displayed. The case waits until the Issuer receives the required document and selects the appropriate option to proceed further. The Issuer verifies the suspense details when the Representment suspense opens with the Corresponding Chargeback amount for the dispute.

Suspense details
In the suspense details screen, the issuer verifies the representment suspense open status with chargeback amount.

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