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Recording and processing inbound arbitration

Updated on June 29, 2022

The user can review and edit the Pre-Arbitration amount if the case is closed as Pre-Arbitration-Declined. The user can choose the Issuer response as Action code from the following options.

Pega Foundation for Healthcare
  • Accept
  • Reject

If the issuer response is Accept, the user has a provision to split the liability for the accepted amount between Cardholder liable account and Write off account by entering corresponding amounts. The user can also attach any required documents along with case filing.

Record arbitration filing details
In the Record arbitration filing details screen, the user enters the arbitration amount and specify the arbitration rteason for further processing.

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