Recording and processing inbound arbitration
The user can review and edit the Pre-Arbitration amount if the case is closed as Pre-Arbitration-Declined. The user can choose the Issuer response as Action code from the following options.
If the issuer response is Accept, the user has a provision to split the liability for the accepted amount between Cardholder liable account and Write off account by entering corresponding amounts. The user can also attach any required documents along with case filing.
Previous topic Recording and processing inbound pre-arbitration Next topic Technical overview