Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Retrieval request

Updated on June 29, 2022

Issuers send Retrieval Requests through the Network to receive documentation from Acquirers. The Issuer may have to request documentation from the Acquirer before a chargeback is filed. The Issuer must allow the Acquirer sufficient time for the fulfilment of the request. The Issuer must also review the received documentation to ensure the intended Chargeback Reason is appropriate.

Pega Foundation for Healthcare

In the Retrieval Request Notification, the Issuer must specify the Retrieval Request Notification Message Reason Code and the Function Code (Document Type).

Retrieval Request - Description

ISO Message Reason CodeRetrieval Request Notification ReasonDescription
6003Chargeback DocumentationIssuer is requesting documentation to validate that the transaction qualifies for a first chargeback.
6006Legal Request or Fraud AnalysisIssuer is requesting documentation in support of a fraud investigation or as a result of a legal request.
6008Cardmember Requests Copy of ROCIssuer is requesting documentation on behalf of the cardmember requesting a copy of the ROC.
6013Repeat Documentation RequestIssuer submitted previous Retrieval Request and is repeating the original request for documentation.
6014Cardmember does not recognize Transaction or Transaction AmountIssuer is requesting documentation on behalf of the cardmember. The cardmember does not recognize the transaction or transaction amount and is requesting documentation to validate authorization of the transaction.
6016Cardmember needs for personal recordsIssuer is requesting documentation on behalf of the cardmember. The cardmember is not disputing the transaction, but require documentation.
6304ATM Journal Roll/Audit Tape RequestIssuer is requesting documentation on behalf of the cardmember. The cardmember is requesting a copy of the ATM Journal Roll/Audit Tape Request.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us