Recording and processing inbound pre-arbitration
The user can review the Final Charge back amount and enter the Pre-Arbitration amount and select the Issuer response option. The user can choose the Issuer response from the following options:
Pega Foundation for Healthcare
- Accept
- Accept partially
- Reject
In the Issuer response is Accept or Accept partially, the user has a provision to split the liability for the accepted amount between the Cardholder liable account and Write-off account by entering corresponding amounts.
In the Issuer response is Accept partially, the user can enter the acceptance amount from which outstanding amount is calculated. The user also have a provision to attach any documents along with the case filing.
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