Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Recording and processing inbound pre-arbitration

Updated on June 29, 2022

The user can review the Final Charge back amount and enter the Pre-Arbitration amount and select the Issuer response option. The user can choose the Issuer response from the following options:

Pega Foundation for Healthcare
  • Accept
  • Accept partially
  • Reject

In the Issuer response is Accept or Accept partially, the user has a provision to split the liability for the accepted amount between the Cardholder liable account and Write-off account by entering corresponding amounts.

In the Issuer response is Accept partially, the user can enter the acceptance amount from which outstanding amount is calculated. The user also have a provision to attach any documents along with the case filing.

Decide pre-arbitration response
In the Decide pre-arbitration response screen, the user can specify the pre-arbitration amount and specify the amount based on the issuer response.

  • Previous topic Processing inbound pre-arbitration and arbitration
  • Next topic Recording and processing inbound arbitration

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us