If the Final Chargeback Time frame has not expired, then the case will navigate to the Initiate Final Chargeback screen.
In the Initiate Final Chargeback screen, the user review the Representment amount and Final chargeback amount the user wants to submit by answering the questionnaire.
In response to the question, Do you want to change the reason code? the user may select Yes and change the reason code by selecting a reason codes from the drop-down list. On selection, the corresponding questionnaire will get populated for the user to complete and specify the reason for changing the chargeback reason code.
Awaiting completion of dispute delay period
The Awaiting completion of dispute delay period screen specifies the waiting period for the user before submitting the chargeback. For example, if the reason code selected is 4554 and the condition code is 1, and the user returned or attempted to return the product within 15 days from the current date, and if the chargeback expiry is not within 15 days from the returned date, the case is paused and the user must wait for 15 days to complete before submitting the chargeback.
Accounting for Final chargebackOnce the case has been resolved, the Final chargeback amount is debited from the American Express clearing account and credited to the Receivable account (suspense account).
Once the Final chargeback is initiated, the AMEX tab displays the following sections:
- Reason code
- First Chargeback
- Representment details
- Final Chargeback