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Customizing the Email channel

Updated on July 22, 2021

Carry out additional configuration of Pega Email Bot™ to help fine-tune its behavior and ensure that the system works as expected. As a result, you improve the overall experience of how users interact with your application.

Before you begin: Create and configure the email bot, train the text analytics model, and then let customer service representatives (CSRs) begin triaging incoming emails. For more information, see Creating an Email channel, Defining Email channel behavior, and Triaging incoming emails.

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