- Modify the email reply template to display only text and, optionally, display
your organization's logo in the email body.For more information, see Changing the email reply template for the email bot.
- Ensure that the system displays images inline and in a rich text format in
triage cases.For more information, see Enabling inline images in email triage cases.
- Enable the reports dashboard and the gathering of data for the built-in and
custom email bot reports.For more information, see Enabling reports for the email bot.
- Insert the reports dashboard in the Case Manager or Case Worker portals.For more information, see Adding the email bot reports dashboard to other portals.
- If you plan to support multiple languages in your application or one language
other than English, you can override the default language in the new Email
channel.For more information, see Overriding the default language for an Email channel.