Supported messaging platforms
By defining Pega Platform settings in Digital Messaging Manager, you can create a Unified Messaging channel for the following messaging platforms:
- Apple Messages for Business
- Send text messages in the Apple Messages for Business app to connect with organizations and ask questions, schedule appointments, and make purchases.
- Facebook Messenger
- Send text messages in the Facebook Messenger app.
- SMS/MMS (Twilio)
- Send text messages (SMS) or Multimedia Messaging Service (MMS) messages using the Twilio communications platform.
- Send text messages in the WhatsApp Messenger app.
The following video describes how to create best-in-class user experiences by
unifying multiple messaging platforms into a single desktop with the Unified Messaging channel: