- In the navigation pane of App Studio, click Channels.
- In the Current channel interfaces section, click the icon that represents your existing Unified Messaging channel.
- In the Unified Messaging channel, click the Connection tab.
- Click Integration Manager.
- In the Digital Messaging Manager window, click Add Connection, and then click the SMS icon.
- On the New Twilio SMS page, in the Name field, enter a name for your Twilio account.
- In the Number field, enter the phone number, including the country code, for your Twilio account.
- In the Account SID field, enter the identifier for your
Twilio account.Twilio generates a unique identifier when you create a Twilio account.
- In the Auth token field, enter the authorization token
for your Twilio account.Twilio generates an authorization token when you create a Twilio account.
- In the Add country list, select a country code for which
you allow to send messages to your application, and then click
- Optional: To add more country codes, repeat step 10.
- Click Save.
- In the Webhook section, highlight and copy the generated webhook URL for Twilio.
- Optional: To display all of your configured accounts for messaging platforms in the Digital Messaging Manager window, click Home.
- Close the browser window, and then in the Unified Messaging channel, click Save.
- Access your account on the Twilio portal, click Manage Numbers, and then click Active Numbers.
- In the Messaging section, in the field next to the
A Message Comes In webhook section, paste the webhook
URL that you copied in step 13. This action ensures that when your Twilio phone number receives inbound SMS or MMS messages, Twilio forwards the messages to the IVA channel.
You access Digital Messaging Manager in the Unified Messaging channel to configure individual messaging accounts from one place for your application.