Digital Messaging channel overview

Updated on June 1, 2023

You create and build a single Digital Messaging channel to ensure that users can interact with your application through multiple social messaging platforms as Pega Intelligent Virtual Assistant™ (IVA). The Digital Messaging channel is quick to create and configure, giving the user a completely new experience. In addition, the Digital Messaging channel makes maintenance of the conversational capability of an IVA much easier.

Supported messaging platforms

By defining Pega Platform settings in Digital Messaging Manager, you can create a Digital Messaging channel for the following messaging platforms:

Apple Messages for Business: Send text messages in the Apple Messages for Business app to connect with organizations and ask questions, schedule appointments, and make purchases. You can also send and receive attachments and emojis.
Facebook: Send public posts and private text messages in the Facebook Messenger app. You can also send and receive attachments and emojis.
SMS/MMS (Twilio): Send short message service (SMS) text messages or Multimedia Messaging Service (MMS) messages using the Twilio communications platform. You can also send and receive attachments and emojis
Web Messaging: Send text messages in an embedded widget on a webpage for a synchronous chat experience.
WhatsApp: Send text messages in the WhatsApp Messenger app. You can also send and receive attachments and emojis.
Android App Messaging: Send text messages in a native Android app built with Pega Mobile Messaging SDK. You can also send and receive attachments.
iOS App Messaging: Send text messages in a native iOS app built with Pega Mobile Messaging SDK. You can also send and receive attachments.
Client Channel API: Send text messages in additional channels, for example, Teams, Webex, or Slack, by using the Client Channel API.