Complaints managers review submitted complaints and suggest further actions from the following categories: No action, Inspection, and Affirmative action. Add more actions to further customize the process. For example, add an inspection due to insufficient data.

1. In Dev Studio, add a field value for the new action to the ComplaintAction property of the PegaPS-Data-Complaint class.

   For more information about creating field values, see Creating a field value.

2. Search for and open the ComplaintActionReason data type.

3. On the Records tab, click Add record and add the action and a reason for the action.

   For example, Inspection and Insufficient data.

4. Optional:

   To add a specific Affirmative action, add a record to the ComplaintsAffirmativeAction data type.

   For example, Send written instructions.