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Managing a repair order

Updated on September 10, 2021

Manage a repair order by reviewing it, adding any necessary information, and then submitting it.

To manage a repair order, complete the following steps:

  1. Log in as a repair technician. For more information on login credentials, see Operators list and description.
  2. Search for the appropriate repair order ID in the dashboard and select it to open the details.
  3. Add the repair lines and enter any necessary details in each repair line. Note that you can add multiple repair lines to one repair order case.
  4. Click Submit.
  5. Review the provided data for accuracy and then click Submit.

Upon submission, the status of the repair order case updates to Resolved-Completed and the case is converted into a Warranty claim.

Related articles

Repair order case typeCreating an in-shop or in-field repair orderRepair order cost calculationCreating and configuring a parts return request

Tags

Pega Warranty System Architect Lead System Architect Business Architect Experience Designer Project Manager System/Cloud Ops Administrator Case Management Manufacturing

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