Create a parts return request when a manufacturer requires a part return, either for a warranty claim payment or for quality inspection.

Use Pega Case Lifecycle Management to complete the parts return process. For more information, see Case Management overview.

A parts return request can be created automatically based on the following cases:

• Repair order – A Warranty system administrator or a manufacturer configures a common request program for a repair order. If the parameters in the common request program match the data that is provided in the repair order, the system creates a Parts return request case. For more information, see Creating an in-shop or in-field repair order.
• Supplier claim – A Warranty system administrator or a manufacturer configures a common request program for a supplier claim. If the parameters in the common request program match the data that is provided in the supplier claim, the system creates a Parts return request case. For more information, see Supplier recovery case type.
• Warranty claim – A Warranty system administrator or a manufacturer configures a common request program for a warranty claim. If the parameters in the common request program match the data that is provided in the warranty claim, the system creates a Parts return request case. For more information, see Warranty claim case type.

For more information about configuring the common request program, see the Implementation Guide on the Pega Warranty product page.

The complete Parts return request process flow is detailed in the following image:

Parts return request process flow