Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

This content has been archived and is no longer being updated.

Links may not function; however, this content may be relevant to outdated versions of the product.

Product inquiry case type

Updated on September 10, 2021

A Pega® Warranty Product inquiry case allows a dealer or a supplier manager to review detailed product information from multiple sources and display it on a single screen. In the auto layer, all of the data is displayed as a Vehicle inquiry case. The input is a serial number or a vehicle Identification number (VIN). The Product inquiry and the Vehicle inquiry cases are supported on a mobile devices using the Pega Mobile application.

The complete Product inquiry process flow is detailed in the following image:

Product inquiry process flowProduct inquiry process flow

A dealer or a supplier manager enters a product serial number to display and review details about a particular product, including:

  • Product details
  • Warranty details
  • Historical data about product repairs
  • All claim information for the product

Related articles

Creating a product inquiry

Tags

System Architect Lead System Architect Business Architect Experience Designer Pega Delivery Leader System/Cloud Ops Administrator Case Management Manufacturing

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us