Smart Claims Engine hot keys
The table below details all the hot keys that are available in the Smart Claims Engine.
| Description | Smart Claims Engine Action | Universal or Screen Specific? | Hot Key |
| Get next work | Retrieve next work item from work list | Universal | Alt+X |
| Create test claim | Create/Add test claim | Claims search screen | Alt+C |
| Execute claims search | Execute a search upon populating claims search criteria fields | Claims search screen | Alt+S |
| Continue/Next | Save work on screen and advance to the next screen in the flow | Universal | Alt+N |
| Submit/Add | Same as clicking on the Submit or Add button on any screen | Universal | Alt+S for submit/ Alt+A to add (see below) |
Add a row, which is applicable to: Add other policies Add provider Add adjustment group code Add other diagnosis code Add procedure code identifier Add prior authorization number Add admission diagnosis code Add other diagnosis code Add external cause of injury code Add condition code Add occurrence code Add occurrence span code Add value code Add reason code | Same as pressing the plus (+) key to add a row, anywhere that the plus is used | Universal | Alt+A |
| Save for later | Same as saving claim work object for later | Universal | Alt+L |
| Add other diagnosis code | Same as clicking Add other diagnosis code link in claim header | New claim entry | Alt+O |
| Move to the next section | Move to the next section on the Claim | Universal | Alt+N |
| Move to the previous section | Move to the previous section on the claim | Universal | Alt+P |
| Move the cursor to the beginning of a drop down field or list box | Move the cursor to the beginning of a drop down field or list box | Universal | Home key |
| Move the cursor to the end of a drop down field or list box | Move the cursor to the end of a drop down field or list box | Universal | End key |
| Move the cursor left one unit or up one item in a list | Move the cursor left one unit or up one item in a list | Universal | UP or Down arrow key |
| Move the cursor right one unit or down one item in a list | Move the cursor right one unit or down one item in a list | Universal | UP or Down arrow key |
| Move the cursor up one unit or item in a list | Move the cursor up one unit or item in a list | Universal | UP or Down arrow key |
| Move the cursor down one unit or item in a list | Move the cursor down one unit or item in a list | Universal | UP or Down arrow key |
| Move the cursor to the next field | Move the cursor to the next field | Universal | Tab key |
| Move the cursor to the previous field | Move the cursor to the previous field | Universal | Shift+Tab |
| Refresh | Refresh the screen | Universal | Ctrl +F5 |
| Yes | Same as clicking a Yes radio button | Universal | Space bar and arrow keys. |
| No | Same as clicking a No radio button | Universal | Space bar and arrow keys. |
| Resolve event code | Same as clicking on Resolve button for an event code, post claim adjudication | Post-adjudication claim screen | Tab and Enter key |
| Check a check box | Same as clicking the check box on screen | Universal | Space bar. |
| Add new provider | Same as clicking on Add new button on Provider section | New claim entry, Pre adjudication and Post adjudication screens | Alt+W |
| Add new claim line | Same as clicking on Add new button on claim line section | New claim entry, Pre adjudication and Post adjudication screens | Alt+A |
| Review and submit | Go to review and submit section on claim | New claim entry | Alt+S |
| Update claim line | Same as clicking on Update claim line button from event resolution screen, opens the claim line for editing | New claim entry, Pre adjudication and Post adjudication screens | Alt+U |
| Deny claim line | Same as clicking on Deny claim line button from event resolution screen | Post-adjudication claim screen | Alt+Y |
| Override event | Same as clicking on Override event button from event resolution screen | Post-adjudication claim screen | Alt+O |
| No action required | Same as clicking on No action required button from event resolution screen | Post-adjudication claim screen | Alt+A |
| View action history | Same as clicking on View action history link from event resolution screen | Post-adjudication claim screen | Alt+W |
| Replace event code | Same as clicking on Replace event code button from event resolution screen | Post-adjudication claim screen | ALT+R |
| Accident Q&A | Same as clicking Accident Q&A button from event resolution screen | Post-adjudication claim screen | Alt+Q |
| Update questionnaire | Same as clicking Update questionnaire button in subrogation event resolution screen flow | Post-adjudication claim screen – Questionnaire review section | Alt+Q |
| Resolve and override | Same as clicking Resolve and override button in subrogation event resolution screen flow | Post-adjudication claim screen | Alt+L |
| Deny claim | Same as clicking Deny claim button from event resolution screen | Post-adjudication claim screen | Alt+Y |
| Cancel claim | Same as clicking Cancel claim button from event resolution screen | Post-adjudication claim screen | Alt+L |
| Update claim | Same as clicking Update claim button from event resolution screen | Post-adjudication claim screen | Alt+U |
| Claim header view all | Same as clicking on View all link under Claim header | Post-adjudication claim screen | Alt+V |
| Pricing from external system header | Same as clicking on Pricing from external system header link | Post-adjudication claim screen | Alt+Y |
| Tab key behavior | Tab key moves left to right then up to down, within a screen that has a division, go through one area first, then the next area (see member information screen for new claim entry for an example) | Universal | Tab key |
| Scroll screen up | Scroll screen up | Universal | Page Up key |
| Scroll screen down | Scroll screen down | Universal | Page Down key |
| Hide events | Same as clicking on hide events button to hide event codes | Post-adjudication claim screen | Alt+H |
| Add prior authorization number | Same as clicking on Add prior authorization number link | New claim entry, Pre adjudication and Post adjudication screens | Alt+B |
| Add procedure code modifier | Same as clicking on Add procedure code modifier link | New claim entry, Pre adjudication and Post adjudication screens | Alt+M |
| Add provider button in modal window | Same as clicking Add provider button in modal window to add provider | New claim entry, Pre adjudication and Post adjudication screens – claim line | Alt+R |
| Attach new | Same as clicking on Attach new link | Post-adjudication claim screen | Alt+N |
| Close Visualized claim | Same as clicking on close button in visualized claim | Post-adjudication claim screen | Alt+O |
| Add provider | Same as clicking on Add to provider button in Add provider modal box | New claim entry, Pre adjudication and Post adjudication screens | Alt+V |
| Close the view action history | Same as clicking on close button in view action history in event resolution | Post-adjudication claim screen | Alt+O |
| Add tooth surface designation code in claim line for Dental claims | Same as clicking on Add tooth information link in claim line for dental claims | Alt+H | |
| Add Predetermination of benefits in claim line for Dental claims | Same as clicking on Add Predetermination of benefits link in claim line for dental claims | Alt+B | |
| Add admission diagnosis code | Same as clicking on Add admission diagnosis code link in add diagnosis code modal window | New claim entry, Pre adjudication and Post adjudication screens | Alt+S |
| Add external cause of injury code | Same as clicking on Add external cause of injury code link in add diagnosis code modal window | New claim entry, Pre adjudication and Post adjudication screens | Alt+X |
| Add diagnosis code modal box Add button | Same as clicking on Add button in add diagnosis code modal window | New claim entry, Pre adjudication and Post adjudication screens | Alt +A |
| Add diagnosis code modal box close/Cancel button | Same as clicking on close button in close diagnosis code modal window | New claim entry, Pre adjudication and Post adjudication screens | Alt+C |
| Add condition codes link OCCURRENCE CODES | Same as clicking on Add condition codes link in add occurrence code modal window | New claim entry, Pre adjudication and Post adjudication screens | Alt+I |
| Add occurrence code in OCCURRENCE CODES | Same as clicking on Add occurrence code link in add occurrence code modal window | New claim entry, Pre adjudication and Post adjudication screens | Alt+U |
| Add occurrence span code in OCCURRENCE CODES | Same as clicking on Add occurrence span code link in add occurrence code modal window | New claim entry, Pre adjudication and Post adjudication screens | Alt+S |
| Add reason for visit code in PROCEDURE & VISIT CODES | Same as clicking on Add reason for visit code link in Add procedure code modal window | New claim entry, Pre adjudication and Post adjudication screens | Alt+I |
| Add procedure code in PROCEDURE & VISIT CODES | Same as clicking on Add procedure code link in Add procedure code modal window | New claim entry, Pre adjudication and Post adjudication screens | Alt+U |
| Add value codes | Same as clicking on Add value codes link in Add procedure code modal window | New claim entry, Pre adjudication and Post adjudication screens | Alt+U |
| Add procedure modifiers | Same as clicking on Add procedure modifiers link in Add claim line modal window for Institutional claim | New claim entry, Pre adjudication and Post adjudication screens | Alt+M |
| Add provider | Same as clicking on Add provider link in Add claim line modal window for Institutional claim | New claim entry, Pre adjudication and Post adjudication screens | Alt+R |
| Add other policies | Same as clicking on Add other policies link in Member info screen for prof and inst claim | New claim entry, Pre adjudication and Post adjudication screens | Alt+A |
| Submit button for update claim line data | Same as clicking on submit button from update claim line data | Post-adjudication claim screen | Alt+S |
| Cancel button for update claim line data | Same as clicking on cancel button from update claim line data | Post-adjudication claim screen | Alt+L |
| Add Prior authorization number in claim line for Dental claims | Same as clicking on Add Prior authorization number in claim line for Dental claims | Alt+Z |
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