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Creating a supplier recovery claim as a supplier manager

Updated on May 20, 2022

The Supplier recovery claim creation process is based on the failed part that was replaced, unlike the repair order, which is based on the serial number of the product under repair.

To create the supplier recovery claim, complete the following steps:

  1. Log in as a supplier manager. For more information on login credentials, see Operators list and description.
  2. Click Create > Case > Supplier Claim.
  3. Enter the required information, such as: failed part number, failure date, repair date, and so on.

    After you select the Failed part number, the system finds the corresponding supplier of the part and fetches the Supplier responsibility % for that part from the SetSupplierInfo decision table.

  4. Under the Repair data section, fill in the necessary details of the failure. For more information, see Repair order cost calculation. Under the Claim creation section, all of the product data is automatically populated and displayed based on the serial number.
  5. To finish the procedure, click Submit.

    After its submission, the recovery claim is transferred to the supplier Original Equipment Manufacturer (OEM). The OEM can then respond to the claim.

  • Previous topic Creating a supplier recovery claim
  • Next topic Creating a supplier recovery claim based on the Warranty claim case

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