1. In the header of Dev Studio, enter and search for SampleQualitySurvey.
2. On the Survey page, click Save as, select the Applies To class, and enter the name of the survey as the Purpose. Save it to your ruleset.
3. Enter a short description for the survey. This value becomes the name of the survey.
4. On the Scoring Levels tab, enter a title name for each scoring level. The titles appear when a user is responding to the survey.
5. On the Questions tab, enter information in the fields described below. All fields are required.

   Fields	Description
   Category	Enter the name of the category to be evaluated.
   Question	Enter the text question that is to be displayed to the person responding to the survey.
   Weight	Enter the integer or decimal value that is used as a weighting factor when calculating the survey score for this category.
   Level 1-5 scores	Enter the numeric score for each level that can be selected for the category.

6. Click Save.

1. In the navigation pane of Dev Studio, click App and then click PegaCA-WorkDecisionMap ValueCAGetOverallRating.
2. Click Save as, enter a map name, and save it to your ruleset.
3. On the Matrix tab, update the table to include the following items:

   Field	Description
   Total Score	Enter the evaluation criteria as (for example, < or <) and total score.
   Overall Rating	Enter the text that you want to associate with the score.
   Default	Enter the default text; surround the text by quotes.

4. Click Save.

1. In the navigation pane of Dev Studio, click App and then click PegaCA-WorkDecisionDecision Tree.
2. Select one of the following instances and save it to your ruleset.
   • CADetermineQualitySurvey: Sample quality review survey
   • CADetermineSatisfactionSurvey: Sample customer satisfaction survey
3. On the Decision tab, enter the decision criteria and the name of the survey that you want to display.
4. Click Save.

1. In the header of Dev Studio enter and search for SatisfactionSurvey.
2. Click the Intent Task instance and save it to your ruleset.
3. On the Criteria tab, add the Intent When rule Select as the Intent Condition.
4. Indicate whether you want to suggest the process or queue the process when the condition evaluates as true.
5. Enter the visual cue that you want to associate with the condition from the image catalog that is displayed when you click the Lookup icon
6. Click Save.

The Net Promoter application, bundled with core Pega product, is an optional component of Pega Customer Service. When installed, the application generates follow-up cases for managers and supervisors to investigate.

If you are using the Net Promoter application, determine how the follow-up cases from Detractor or Passive scores will be handled.