Functional changes overview
This section describes the process of sending email to the customer with an appropriate email verbiage when a case is resolved with a particular status so that customer knows the outcome of the case. Please note: this verbiage should be considered as placeholder. The bank will want to replace this with bank-approved verbiage.
Resolved- SenderLiable correspondence
When the case is resolved as Resolved- SenderLiable, the following correspondence email is sent to the customer with corresponding transaction date and amount.
The following figure shows a sample email sent to customer when the case is resolved as Resolved- SenderLiable.
Resolved- Refunded correspondence
When the case is resolved as Resolved- Refunded, the following email correspondence is sent to the customer with corresponding transaction date and amount.
The following figure shows a sample email sent to customer when the case is resolved as Resolved- Refunded.
Resolved-Credited correspondence
When the case is resolved as Resolved-Credited, the following email correspondence is sent to the customer with corresponding transaction date and amount.
The following figure shows a sample email sent to customer when the case is resolved as when the case is resolved as Resolved-Credited.
Resolved- CourtesyWriteOff correspondence
When the case is resolved as Resolved-CourtesyWriteOff, the following email correspondence is sent to the customer with corresponding transaction date and amount.
The following figure shows a sample email sent to customer when the case is resolved as Resolved-CourtesyWriteOff.
Resolved- Corrected correspondence
When the case is resolved as Resolved- Corrected, the following email correspondence is sent to the customer with corresponding transaction date and amount.
The following figure shows a sample email sent to customer when the case is resolved as Resolved- Corrected.
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