Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Technical overview

Updated on June 20, 2022

The flow and configuration changes related to the Zelle case type are explained in this chapter.

Pega Smart Dispute for Issuers

Research flow

The Research flow evaluates the conditions to start process and start step of the research process.

For example: The following figure shows a sample configuration of the Research flow component:
Research flow configuration example
The user specify the conditions to start process and start step for research flow.

Research flow

Resolve case process

The Resolve case process contains the conditions that are specified for the following When rules:

  • Resolve_flow
  • ResolveWriteOff
  • ResolveCustomerLiable
  • ResolveFraud
For example: The following figure shows a sample configuration of the Resolve case process:
Resolve case configuration example
The Automatically launched processes landing page that specifies the configuration for various processes for the Resolve stage.
  • Previous topic Zelle fraud case workflow for when customers did not receive merchandise or service
  • Next topic Rules for Zelle fraud case when customers did not receive merchandise or service

Tags

Smart Dispute for Issuers 8.7

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Visit the Support Center

Did you find this content helpful?

Yes
No

Want to help us improve this content?
Suggest an edit

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us