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Rules in the Zelle fraud path

Updated on June 20, 2022

Review the following table that lists the binary file, section, flow, data transform, property, and test case rules that are created or modified to support the Zelle fraud path in Pega Smart Dispute for Issuer.

Pega Smart Dispute for Issuers

The following table lists the rule type, class name, and ruleset for all the rule names created or modified to support Zelle fraud path scenario:

Table of rules in the Zelle fraud path

Rule NameRule TypeClassRulesetStatus
CUSTOMERINTERVIEWSectionPFSA-PER-Work-PaymentException-ZellePFSAPERZELLECreated
FRAUDCONFIRMATIONSectionPFSA-PER-Work-PaymentException-ZellePFSAPERZELLECreated
FRAUDQUESTIONNAIRESectionPFSA-PER-Data-QnA-ZellePFSAPERZELLECreated
PYCAPTION CUSTOMERBELIEVESCAMMEDField valuePFSA-PER-Data-QnA-ZellePFSAPERZELLECreated
PYCAPTION CUSTOMERKNOWSRECIPIENTField valuePFSA-PER-Data-QnA-ZellePFSAPERZELLECreated
PYCAPTION GIVENBANKINGAPPACCESSField valuePFSA-PER-Data-QnA-ZellePFSAPERZELLECreated
PYCAPTION INVOLVEDINPURCHASEField valuePFSA-PER-Data-QnA-ZellePFSAPERZELLECreated
PYCAPTION ISFRAUDULENTTRANSACTIONField valuePFSA-PER-Work-PaymentException-ZellePFSAPERZELLECreated
PYCAPTION ISSUEWITHPURCHASEMADEField valuePFSA-PER-Data-QnA-ZellePFSAPERZELLECreated
PYCAPTION NOT AS EXPECTEDField valuePFSA-PER-Data-QnA-ZellePFSAPERZELLECreated
PYCAPTION NOT RECEIVEDField valuePFSA-PER-Data-QnA-ZellePFSAPERZELLECreated
PYCAPTION REFERFORFRAUDINVESTIGATIONField valuePFSA-PER-Data-QnA-ZellePFSAPERZELLECreated
PYCAPTION SENDER LIABLEField valuePFSA-PER-Work-PaymentException-ZellePFSAPERZELLECreated
PYSTATUSWORK RESOLVED-COURTESYWRITEOFFField valuePFSA-PER-Work-PaymentExceptionPFSAPERCreated
PYSTATUSWORK RESOLVED-FRAUDField valuePFSA-PER-Work-PaymentException-ZellePFSAPERZELLECreated
PYSTATUSWORK RESOLVED-SENDERLIABLEField valuePFSA-PER-Work-PaymentExceptionPFSAPERCreated
FRAUDINVESTIGATIONFlowPFSA-PER-Work-PaymentException-ZellePFSAPERZELLECreated
RESOLVECUSTOMERLIABLEFlowPFSA-PER-Work-PaymentExceptionPFSAPERCreated
RESOLVEFRAUDFlowPFSA-PER-Work-PaymentExceptionPFSAPERCreated
RESOLVEWRITEOFFFlowPFSA-PER-Work-PaymentExceptionPFSAPERCreated
FRAUDCONFIRMATIONFlow ActionPFSA-PER-Work-PaymentException-ZellePFSAPERZELLECreated
REMOVEQNAVALUESData TransformPFSA-PER-Work-PaymentException-ZellePFSAPERZELLECreated
REMOVEQNAVALUESFORFRAUDData TransformPFSA-PER-Data-QnA-ZellePFSAPERZELLECreated
CUSTOMERBELIEVESCAMMEDPropertyPFSA-PER-Data-QnA-ZellePFSAPERZELLECreated
CUSTOMERKNOWSRECIPIENTPropertyPFSA-PER-Data-QnA-ZellePFSAPERZELLECreated
GIVENBANKINGAPPACCESSPropertyPFSA-PER-Data-QnA-ZellePFSAPERZELLECreated
INVOLVEDINPURCHASEPropertyPFSA-PER-Data-QnA-ZellePFSAPERZELLECreated
ISFRAUDULENTTRANSACTIONPropertyPFSA-PER-Work-PaymentException-ZellePFSAPERZELLECreated
ISSUEWITHPURCHASEMADEPropertyPFSA-PER-Data-QnA-ZellePFSAPERZELLECreated
REFERFORFRAUDINVESTIGATIONPropertyPFSA-PER-Data-QnA-ZellePFSAPERZELLECreated
RESOLVEStagePFSA-PER-Work-PaymentException-ZellePFSAPERZELLECreated
DISPLAYCONFIRMMSGFORFRAUDWhenPFSA-PER-WorkPFSAPERZELLECreated
ISFRAUDULENTTXNWhenPFSA-PER-Work-PaymentException-ZellePFSAPERZELLECreated
ISRESOLVEDCUSTOMERLIABLEWhenPFSA-PER-Work-PaymentExceptionPFSAPERCreated
ISRESOLVEDFRAUDWhenPFSA-PER-Work-PaymentExceptionPFSAPERCreated
ISRESOLVEDWRITEOFFWhenPFSA-PER-Work-PaymentExceptionPFSAPERCreated
REFERFRAUDFORINVESTIGATIONWhenPFSA-PER-Work-PaymentException-ZellePFSAPERZELLECreated
RESOLVEBEFOREINVESTIGATIONWhenPFSA-PER-Work-PaymentException-ZellePFSAPERZELLECreated
WHENNOTASEXPECTEDWhenPFSA-PER-Data-QnA-ZellePFSAPERZELLECreated
WHENNOTRECEIVEDWhenPFSA-PER-Data-QnA-ZellePFSAPERZELLECreated
WHENSENDERLIABLEWhenPFSA-PER-Work-PaymentException-ZellePFSAPERZELLECreated
TC_DISPLAYCONFIRMMSGFORFRAUDTest CasePFSA-PER-WorkPFSAPERAUTCreated
TC_ISFRAUDULENTTXNTest CasePFSA-PER-Work-PaymentException-ZellePFSAPERAUTCreated
TC_ISRESOLVEDCUSTOMERLIABLETest CasePFSA-PER-Work-PaymentExceptionPFSAPERAUTCreated
TC_ISRESOLVEDFRAUDTest CasePFSA-PER-Work-PaymentExceptionPFSAPERAUTCreated
TC_ISRESOLVEDWRITEOFFTest CasePFSA-PER-Work-PaymentExceptionPFSAPERAUTCreated
TC_REFERFRAUDFORINVESTIGATIONTest CasePFSA-PER-Work-PaymentException-ZellePFSAPERAUTCreated
TC_REMOVEQNAVALUESTest CasePFSA-PER-Work-PaymentException-ZellePFSAPERAUTCreated
TC_REMOVEQNAVALUESFORFRAUDTest CasePFSA-PER-Data-QnA-ZellePFSAPERAUTCreated
TC_REMOVEQNAVALUESFORSCAMTest CasePFSA-PER-Data-QnA-ZellePFSAPERAUTCreated
TC_RESOLVEBEFOREINVESTIGATIONTest CasePFSA-PER-Work-PaymentException-ZellePFSAPERAUTCreated
TC_WHENNOTASEXPECTEDTest CasePFSA-PER-Data-QnA-ZellePFSAPERAUTCreated
TC_WHENNOTRECEIVEDTest CasePFSA-PER-Data-QnA-ZellePFSAPERAUTCreated
TC_WHENSENDERLIABLETest CasePFSA-PER-Work-PaymentException-ZellePFSAPERAUTCreated
CAPTURERESOLUTIONACTIONViewPFSA-PER-Work-PaymentException-ZellePFSAPERZELLECreated
CUSTOMERINTERVIEWViewPFSA-PER-Work-PaymentException-ZellePFSAUNIFIEDCreated
FRAUDCONFIRMATIONViewPFSA-PER-Work-PaymentException-ZellePFSAPERZELLECreated
FRAUDQUESTIONNAIREViewPFSA-PER-Data-QnA-ZellePFSAPERZELLECreated
PROCESSLIABILITYViewPFSA-PER-Work-PaymentException-ZellePFSAPERZELLECreated
REVIEWANDCONFIRMONFRAUDViewPFSA-PER-Work-PaymentException-ZellePFSAPERZELLECreated
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