Review the flow, activity, and decision table changes that relate to the Zelle case type.
Create Transaction Exception Case flow
The Create Transaction Exception Case flow displays the flow that you use to create a transaction exception case.
Create Payment Exception Recovery cases activity
The Create PER Cases activity creates a child case (zelle dispute) based on the customer selection of the SelectedTransaction step page.
The following figure shows an example of Create PER Cases activity.
EvaluatePERTransType decision table
The EvaluatePERTransType decision table stores the conditions and actions of the Zelle transaction type and dynamic reference of a Zelle case type.
PrivilegeBasedRoutingWB decision table
The PrivilegeBasedRoutingWB decision table stores the work basket routing for Zelle_Fraud and Zelle_Exception cases.