Create Transaction Exception Case flow

The Create Transaction Exception Case flow displays the flow that you use to create a transaction exception case.

Create Payment Exception Recovery cases activity

The Create PER Cases activity creates a child case (zelle dispute) based on the customer selection of the SelectedTransaction step page.

The following figure shows an example of Create PER Cases activity.

EvaluatePERTransType decision table

The EvaluatePERTransType decision table stores the conditions and actions of the Zelle transaction type and dynamic reference of a Zelle case type.

PrivilegeBasedRoutingWB decision table

The PrivilegeBasedRoutingWB decision table stores the work basket routing for Zelle_Fraud and Zelle_Exception cases.