Zelle dispute process
Zelle is a peer-to-peer (P2P) payment service used by two customers to transfer funds directly between their demand deposit accounts over the Real-Time Payments (RTP) or ACH networks. Using the new Zelle case type built on Pega’s Payment Exception Recovery workflow, US Issuers can create a dispute case and manage those disputes for Zelle payment transactions.
Pega Smart Dispute for Issuers
- Initiate Zelle case
- Zelle fraud path
- Zelle fraud case workflow for when customers did not receive merchandise or service
- Zelle fraud case workflow when the result is not as expected
- Zelle case workflow for duplicate posting
- Zelle case - transaction not reversed
- Zelle case - wrong recipient
- Zelle sample resolution email templates
Next topic Initiate Zelle case