Rules for when customers report duplicate posting
The Rules table lists the sections, properties, When rules, and data transform rules that Pega Smart Dispute for Issuer creates or modifies as part of reason code changes in the duplicate posting case flow.
Pega Smart Dispute for Issuers
The table also lists the rule type and class name details for all the rule names created or modified to support the Zelle duplicate transaction dispute case flow:
Rules
| Rule Name | Rule Type | Class | Status |
| INFOMSGCREDITEDTRANSACTION | Section | PFSA-PER-WORK-PAYMENTEXCEPTION | Created |
| CONFIRMATIONNOTESFORDISPUTEREASON | Section | PFSA-PER-WORK-PAYMENTEXCEPTION-ZELLE | Created |
| NOTEFORPROVISIONALCREDITCSR | Section | PFSA-PER-WORK | Created |
| CONFIRMATIONSECTION | Section | PFSA-PER-WORK | Created |
| CONFIRMATIONNOTESFORDISPUTEREASON | Section | PFSA-PER-WORK | Created |
| SEARCHTRANSACTION_SEARCHTRANSACTIONSLIST | Section | PFSA-PER-WORK-UNIFIEDEXCEPTION | Created |
| SELECTEDDUPLICATETRANSACTION | Section | PFSA-PER-DATA-QNA-ZELLE | Created |
| NODUPTRANSELECTED | Section | PFSA-PER-DATA-QNA-ZELLE | Created |
| INFOMSGDUPLICATETRANSACTION | Section | PFSA-PER-DATA-QNA-ZELLE | Created |
| DUPTRAN_REVIEW | Section | PFSA-PER-DATA-QNA-ZELLE | Created |
| DUPLICATETRANSACTIONMAIN | Section | PFSA-PER-DATA-QNA-ZELLE | Created |
| DUPLICATETRANSACTIONLIST | Section | PFSA-PER-DATA-QNA-ZELLE | Created |
| DUPLICATETRANSACTION | Section | PFSA-PER-DATA-QNA-ZELLE | Created |
| FINALCASERESOLUTIONDUPTRAN | Flow | PFSA-PER-WORK-PAYMENTEXCEPTION-ZELLE | Created |
| DUPLICATETRANSACTIONRF | Flow | PFSA-PER-WORK-PAYMENTEXCEPTION-ZELLE | Created |
| UNIFIEDEXCEPTIONROUTING | Data Transform | PFSA-PER-WORK-UNIFIEDEXCEPTION | Created |
| MAPADDITIONADATAQNA | Data Transform | PFSA-PER-WORK-PAYMENTEXCEPTION | Created |
| POSTCUSTOMERINTERVIEW_DUPTRAN | Data Transform | PFSA-PER-WORK-PAYMENTEXCEPTION-ZELLE | Created |
| POSTCUSTOMERINTERVIEW | Data Transform | PFSA-PER-WORK-PAYMENTEXCEPTION-ZELLE | Created |
| PRECUSTOMERINTERVIEW | Data Transform | PFSA-PER-WORK-PAYMENTEXCEPTION | Created |
| DUPLICATETRANSACTIONLIST | Property | PFSA-PER-DATA-QNA | Created |
| SELECTEDDUPLICATETRANSACTION | Property | PFSA-PER-DATA-QNA-ZELLE | Created |
| TRANSEARCHUPPERLIMIT | Property | PFSA-PER-DATA-QNA | Created |
| TRANSEARCHLOWERLIMIT | Property | PFSA-PER-DATA-QNA | Created |
| TRANSACTION | Property | PFSA-PER-DATA-QNA | Created |
| DISPUTESUBREASONDESC | Property | PFSA-PER-DATA-DISPUTEREASONMATRIX | Created |
| DISPUTEREASONDESC | Property | PFSA-PER-DATA-DISPUTEREASONMATRIX | Created |
| DISPUTESUBREASONDESC | Property | PFSA-PER-DATA-QNA | Created |
| DISPUTEREASONDESC | Property | PFSA-PER-DATA-QNA | Created |
| DISPLAYDEFAULTCONFIRMNOTE | When | PFSA-PER-WORK-PAYMENTEXCEPTION-ZELLE | Created |
| DISPLAYCONFIRMMSGFORRESOLVEDNOACTION | When | PFSA-PER-WORK-PAYMENTEXCEPTION-ZELLE | Created |
| DISPLAYCONFIRMMSGFORRESOLVEDCREDITFOUND | When | PFSA-PER-WORK-PAYMENTEXCEPTION-ZELLE | Created |
| DISPLAYCONFIRMMSGFORFRAUD | When | PFSA-PER-WORK-PAYMENTEXCEPTION-ZELLE | Created |
| DISPLAYCONFIRMMSG | When | PFSA-PER-WORK-PAYMENTEXCEPTION-ZELLE | Created |
| ISRESOLVEDNOERROR | When | PFSA-PER-WORK-PAYMENTEXCEPTION-ZELLE | Created |
| ISRESOLVEDCREDITED | When | PFSA-PER-WORK-PAYMENTEXCEPTION-ZELLE | Created |
| ISDUPLICATETRANSELECTED | When | PFSA-PER-WORK-PAYMENTEXCEPTION-ZELLE | Created |
| ISDUPLICATETRANSELECTED | When | PFSA-PER-DATA-QNA-ZELLE | Created |
| ISDUPLICATETRANSACTIONDR | When | PFSA-PER-WORK-PAYMENTEXCEPTION-ZELLE | Created |
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