The following points explain when the ResolveWriteOff, ResolveCustomerLiable, and ResolveFraud processes start automatically:

• The ResolveWriteOff process starts when the IsResolvedWriteOff when rule evaluates to true, that is, when the case resolution status is either Resolved-WriteOff, Resolved-Courtesy Write-off, or Resolved-Credited.
• The ResolveCustomerLiable process starts when the IsResolvedCustomerLiable when rule evaluates to true, that is, when the case resolution status is either Resolved-CardholderLiable or Resolved-SenderLiable.
• The ResolveFraud process starts when the IsResolvedFraud when rule evaluates to true, that is, when the case resolution status is Resolved-Fraud.

For example: The following figure shows a sample configuration of the Resolve stage: