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Technical overview

Updated on June 20, 2022

The wrong recipient case flow uses different, section, class, and data transform ruleset changes to bring a case to resolution.

Pega Smart Dispute for Issuers

PFSA-PER-Data-QnA-Zelle class

The PFSA-PER-Data-QnA-Zelle class holds the questionnaire details for Zelle case type under the PFSA-PER-Data-QnA data class.

The configuration settings for the PFSA-PER-Data-QnA-Zelle class is shown in the following figure.

PFSA-PER-Data-QnA-Zelle class
The General tab of the PFSA-PER-Data-QnA-Zelle class defines configuration settings for the new class type.

WrongRecipient section

The WrongRecipient section displays questionnaires for the reason I accidentally sent money to the wrong person dispute reason flow.

The following figure shows the questions displayed in the Customer interview view.

WrongRecipient section
The Design tab of the WrongRecipient section displays questionnaire on the Customer information view.

WrongRecipient flow

The WrongRecipient research flow is created for the dispute reason I accidentally sent money to the wrong person. The research flow is invoked once the Customer interview view is submitted.

The flow for the WrongRecipient research flow is displayed in the following figure.

WrongRecipient flow
The Diagram tab of the WrongRecipient flow displays the processing flow for Wrong Recipient dispute reason.

GetPaymentNetworkQnAClass map value

The GetPaymentNetworkQnAClass map value holds the dynamic class name of the payment networks.

The following figure shows the payment network configuration details in the GetPaymentNetworkQnAClass map value.

GetPaymentNetworkQnAClass map value
The Matrix tab of the GetPaymentNetworkQnAClass is used to configure dynamic column name for the payment network.

InitializeClasses data transform

The InitializeClasses data transform rule is used to configure a new class PFSA-PER-Data-QnA-Zelle for Zelle QnA.

The following figure shows an example to configure the PFSA-PER-Data-QnA-Zelle class using the InitializeClasses data transform rule.

InitializeClasses data transform
The Definition tab of the InitializeClasses data transform is used initialize a new class PFSA-PER-Data-QnA_Zelle and set target.

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