Technical overview
The wrong recipient case flow uses different, section, class, and data transform ruleset changes to bring a case to resolution.
PFSA-PER-Data-QnA-Zelle class
The PFSA-PER-Data-QnA-Zelle class holds the questionnaire details for Zelle case type under the PFSA-PER-Data-QnA data class.
The configuration settings for the PFSA-PER-Data-QnA-Zelle class is shown in the following figure.
WrongRecipient section
The WrongRecipient section displays questionnaires for the reason I accidentally sent money to the wrong person dispute reason flow.
The following figure shows the questions displayed in the Customer interview view.
WrongRecipient flow
The WrongRecipient research flow is created for the dispute reason I accidentally sent money to the wrong person. The research flow is invoked once the Customer interview view is submitted.
The flow for the WrongRecipient research flow is displayed in the following figure.
GetPaymentNetworkQnAClass map value
The GetPaymentNetworkQnAClass map value holds the dynamic class name of the payment networks.
The following figure shows the payment network configuration details in the GetPaymentNetworkQnAClass map value.
InitializeClasses data transform
The InitializeClasses data transform rule is used to configure a new class PFSA-PER-Data-QnA-Zelle for Zelle QnA.
The following figure shows an example to configure the PFSA-PER-Data-QnA-Zelle class using the InitializeClasses data transform rule.
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