Rules for Zelle fraud case when customers did not receive merchandise or service
Review the following table lists the section, Field value, property, view, and test case rules that are created or modified as part of reason code changes to support Zelle fraud case type in Pega Smart Dispute for Issuer.
Pega Smart Dispute for Issuers
The following table lists the rule type, class name, and ruleset details for all the rule names that created or modified to support the Did not receive merchandise exception scenario.
Rules
| Rule Name | Rule Type | Class | Ruleset | Status |
| CAPTUREDETAILSFORDIDNOTRECEIVE | Section | PFSA-PER-Data-QnA-Zelle | PFSAPERZELLE | Created |
| CAPTURESCAMDETAILS | Section | PFSA-PER-Work-PaymentException-Zelle | PFSAPERZELLE | Created |
| DIDNOTRECEIVE | Section | PFSA-PER-Data-QnA-Zelle | PFSAPERZELLE | Created |
| INFOMESSAGESHIPPINGORTRACKINGINFONOTAVL | Section | PFSA-PER-Data-QnA-Zelle | PFSAPERZELLE | Created |
| PYCAPTION EXPECTEDRECEIVEDATE | Field value | PFSA-PER-Data-QnA-Zelle | PFSAPERZELLE | Created |
| PYCAPTION ISSHIPPINGORTRACKINGINFOAVAILABLE | Field value | PFSA-PER-Data-QnA-Zelle | PFSAPERZELLE | Created |
| PYCAPTION RECEIVERRESPONSEANDACTION | Field value | PFSA-PER-Work-PaymentException-Zelle | PFSAPERZELLE | Created |
| PYCAPTION SELECTANOPTIONFORFURTHERPROCESSING | Field value | PFSA-PER-Work-PaymentException-Zelle | PFSAPERZELLE | Created |
| PYCAPTION SHIPPINGORTRACKINGINFO | Field value | PFSA-PER-Data-QnA-Zelle | PFSAPERZELLE | Created |
| PYCAPTION SHIPPINGORTRACKINGINFONOTAVAILABLE | Field value | @baseclass | PFSAPERZELLE | Created |
| REMOVEQNADNR | Data transform | PFSA-PER-Data-QnA-Zelle | PFSAPERZELLE | Created |
| REMOVEQNANAE | Data transform | PFSA-PER-Data-QnA-Zelle | PFSAPERZELLE | Created |
| ISSHIPPINGORTRACKINGINFOAVAILABLE | Property | PFSA-PER-Data-QnA-Zelle | PFSAPERZELLE | Created |
| RECEIVERRESPONSEANDACTION | Property | PFSA-PER-Work-PaymentException-Zelle | PFSAPERZELLE | Created |
| RESOLVEREFUNDORDELIVER | Property | PFSA-PER-Work-PaymentException-Zelle | PFSAPERZELLE | Created |
| RESOLVEWOORCL | Property | PFSA-PER-Work-PaymentException | PFSAPERZELLE | Created |
| SHIPPINGORTRACKINGINFO | Property | PFSA-PER-Data-QnA-Zelle | PFSAPERZELLE | Created |
| ATTEMPTEDTORESOLVEWITHRECIPIENT | When | PFSA-PER-Data-QnA-Zelle | PFSAPERZELLE | Created |
| DIDNOTATTEMPTTORESOLVEWITHRECIPIENT | When | PFSA-PER-Data-QnA-Zelle | PFSAPERZELLE | Created |
| RECEIVERDIDNOTRECTIFYISSUE | When | PFSA-PER-Work-PaymentException-Zelle | PFSAPERZELLE | Created |
| RECEIVERRECTIFIEDISSUE | When | PFSA-PER-Work-PaymentException-Zelle | PFSAPERZELLE | Created |
| RESOLVENOACTION | When | PFSA-PER-Work-PaymentException-Zelle | PFSAPERZELLE | Created |
| SHIPPINGORTRACKINGINFOAVAILABLE | When | PFSA-PER-Data-QnA-Zelle | PFSAPERZELLE | Created |
| SHIPPINGORTRACKINGINFONOTAVAILABLE | When | PFSA-PER-Data-QnA-Zelle | PFSAPERZELLE | Created |
| TC_ATTEMPTEDTORESOLVEWITHRECIPIENT | Test Case | PFSA-PER-Data-QnA-Zelle | PFSAPERAUT | Created |
| TC_DIDNOTATTEMPTTORESOLVEWITHRECIPIENT | Test Case | PFSA-PER-Data-QnA-Zelle | PFSAPERAUT | Created |
| TC_RECEIVERDIDNOTRECTIFYISSUE | Test Case | PFSA-PER-Work-PaymentException-Zelle | PFSAPERAUT | Created |
| TC_RECEIVERRECTIFIEDISSUE | Test Case | PFSA-PER-Work-PaymentException-Zelle | PFSAPERAUT | Created |
| TC_REMOVEQNADNR | Test Case | PFSA-PER-Data-QnA-Zelle | PFSAPERAUT | Created |
| TC_REMOVEQNANAE | Test Case | PFSA-PER-Data-QnA-Zelle | PFSAPERAUT | Created |
| TC_RESOLVENOACTION | Test Case | PFSA-PER-Work-PaymentException-Zelle | PFSAPERAUT | Created |
| TC_SHIPPINGORTRACKINGINFOAVAILABLE | Test Case | PFSA-PER-Data-QnA-Zelle | PFSAPERAUT | Created |
| TC_SHIPPINGORTRACKINGINFONOTAVAILABLE | Test Case | PFSA-PER-Data-QnA-Zelle | PFSAPERAUT | Created |
| CAPTUREDETAILSFORDIDNOTRECEIVE | View | PFSA-PER-Data-QnA-Zelle | PFSAPERZELLE | Created |
| CAPTURESCAMDETAILS | View | PFSA-PER-Work-PaymentException-Zelle | PFSAPERZELLE | Created |
| DIDNOTRECEIVE | View | PFSA-PER-Data-QnA-Zelle | PFSAPERZELLE | Created |
| INFOMESSAGESHIPPINGORTRACKINGINFONOTAVAILABLE | View | PFSA-PER-Data-QnA-Zelle | PFSAPERZELLE | Created |
| RESEARCHNAEANDDNR | View | PFSA-PER-Work-PaymentException-Zelle | PFSAPERZELLE | Created |
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