Zelle sample resolution email templates
In the various Zelle case type flows, an email correspondence is sent to the customer with appropriate verbiage when a case is resolved so that the customer knows the outcome of the case.
Pega Smart Dispute for Issuers
The following resolution statuses will initiate an email correspondence:
- Resolved-Refunded
- Resolved-Corrected
- Resolved-NoAction
- Resolved-CourtesyWriteOff
- Resolved-SenderLiable
- Resolved-Credited
- Resolved-Reversed
- Resolved-Returned
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