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Application health monitoring

Updated on October 19, 2020

Pega Autonomic Event Services is an application that automatically monitors, retrieves, and organizes the alert data from one or more clustered systems throughout the enterprise. Pega also provides the Pega Predictive Diagnostic Cloud, which allows you to benefit from Pega Autonomic Event Services without installing it locally. Pega Predictive Diagnostic Cloud is a Software as a Service offering of Pega Autonomic Event Services.

Implementing the following best practices in your application can help to ensure optimal response times and overall application health:

  • Segment your application's agent processing to a dedicated JVM (Java Virtual Machine). This configuration ensures that end users do not have to share resources with background processes.
  • Monitor integration response times. Over time, slow integration points can cause average handle times to increase. When queues start to grow, it becomes very difficult to recover, and might require the use of offline services or a backup application.
  • Monitor social accounts (for example, your Facebook and Twitter accounts) to ensure that they do not expire.
  • Regularly perform health checks using the System Health diagnostic tool. Resolve any issues shown as errors, and review warnings. For more information, see the "System Health" appendix in the Pega Customer Decision Hub for Financial Services User Guide on the Pega Customer Decision Hub for Financial Services product page.
  • Ensure that you understand the agents and their characteristics. This knowledge will help you assess the impact of any possible failures in the agents. For more information, see Pega Customer Decision Hub agents.
  • Regularly check the configuration of email accounts to help avoid unnecessary exceptions and errors. Ensure that all email accounts connect to a working email server, and that there are no unnecessary outbound email accounts configured.
  • Ensure that all Pega Platform operator accounts used by your Pega Customer Decision Hub for Financial Services application have a valid email address. This also applies to the accounts of managers, system administrators and application administrators.
  • Configure the System Management application with access to the nodes in the system. For more information, see Managing your system.

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