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Configuring the outbound SMS account

Updated on October 19, 2020

You can configure the SMS server information for outbound SMS transactions. Use the Pega-provided SMS account named Default for outbound SMS transactions.

Note: In addition to the Default account, you can create other outbound SMS accounts by clicking the Add new connection button on the SMS landing page. A new account can be referenced as the SMS delivery account in the Send SMS and Send Multi shapes in an action.
  1. Log in to the Pega Customer Decision Hub portal.
  2. In the App Studio navigation bar, click SettingsChannelsSMS.
  3. On the SMS landing page, click Edit to the right of the Default (outbound) account, and then update the account with information for your SMS server.
  4. Click OK.
  5. In the Connection column, to verify that the account configuration is correct, click Test.
    Result: You receive a summary of the test results. Ensure that the Result column for each step of the test displays Success, and then click X at the top right of the results window to close the window. If the test is not successful, correct the account information, and repeat the test.

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